FAQ

Custom Products

We strive to get your order in your hands as quickly as possible.

Most orders are produced, packed, and shipped within 7-10 business days.

Absolutely! Here's how:

  1. Design your first product using the on-page Product Designer and add it to the cart.
  2. Add all other sizes, colors, and/or styles to the cart blank (bypassing the Product Designer).
  3. During checkout, use the "Order notes" section and let us know to "Use design on all products".

No. We are a small business and we are not able to keep all inventory of all products we offer.

However, we have a very trusted supplier that we work closely with to get product very quickly at no additional charge to you. 

This also allows us to have access to many other colors and styles. If you are looking for something but don't see it offered on our site, let us know.

We sure do! We have access to many more colors than we list. If you don't see a size or color you're looking for, simply contact us explaining your needs and we'll provide a custom quote with options.

We sure do! We're always trying to expand our custom product offering. If there's something specific you're looking for, we may already have plans for it in the pipeline--if not, we'll definitely consider it. Simply complete this form to find out.

The more you buy, the more you save. For each custom product, you'll see a "Bulk Pricing" table below the Add To Cart button. Start by choosing your options (if applicable). In the chart, you'll then see updated pricing based on the quantity you need.

Adding that quantity to your cart will then show the bulk discounted price and subtotal.

Absolutely. If a back imprint is needed, simply choose the "Back" option on the product page. If you need front and back, choose "Front + Back".

How many do you have?

Our unique printing process allows us to print full color all at once. Unlike traditional screen printing that can typically only print up to 4 colors with different screens and increased cost, our digital printing process allows us to print full color at no additional cost to you.

Most of our products have a $0 setup fee. What?? How?

Due to our unique decorating processes, we do not need to pass setup fees onto you.

If there is a fee, it will be clearly noted and is typically a one-time fee that will be thoroughly explained.

$0.

Traditional screen printers will tend to upcharge beyond one color.

Our unique digital direct to garment (DTG) print process allows us to print full color designs without charging you per color.

The short answer: not yet.

However, we will be offering this service in the near future.

If you're interested in custom embroidery, tell us more here.

We offer a unique product designer right on each product page.

Start by selecting the options for your desired product.

You'll then see a button appear labeled "Product Designer".

Once the designer loads, you can add images and/or custom text. You can place them on the shirt within the boundary, adjust layer order, change text color and more. This is what you see is what you get in most cases, so design accordingly!

Remember: when uploading images, if you want a transparent background, the file type will need to be a transparent PNG.

Need help with your design? Let us know here.

When using the Product Designer, high resolution JPGs and PNGs are best. If a transparent background is needed, be sure to use a transparent PNG as JPG files do not support transparency.

Each product is unique, but for most adult-sized garments, the imprint area is up to 11" wide x 16" tall.

When using the product designer, we'll take your design and try as best we can to match the scale and location to where you place the art. We may end up sending you a digital mockup for approval before printing.

If you have specific design or logo size requirements, include them in the notes section at checkout.

Although we prefer you use our Product Designer to place your design on the product, we understand that it could be a bit confusing.

You're welcome to place your order normally without any designs and we'll then reach out to collect your artwork for printing.

Keep in mind, this might extend the processing time of the order.

Yes! Depending on the requirements, there may be a nominal fee, but click here to reach out for more information.

Being a small shop, we've carefully considered our costs and set our prices accordingly to be what we think is fair based on the service and quality you receive.

We're here to support small businesses and understand the importance of staying on budget.

If our pricing doesn't fit within your budget, we'll do everything we can to help. Click here to reach out.

Yes! 

We are still working on an official sample program, however we can still provide samples for certain products. 

Click here to send us message of what you're looking for.

The products we offer have been vetted and selected carefully from trusted suppliers.

Our preference is to use these products on our site.

If you already have product in hand that you'd like us to consider, click here to request a quote.

For custom orders, shipping is calculated based on the shipping location and the number of items being shipped. 

For a shipping quote, click here and complete the form.

Currently, we sell and ship within the U.S. only.

Our goal is for you to be happy with your custom order.

If you are not happy for any reason, contact us immediately so we can help.

Due to the type of relationship we have with our suppliers, we are not able offer undecorated (blank) product for resale.

Non-Custom Products

Products in our shop are made to order and in most cases will ship within 3-5 business days.

Shipping can be calculated directly in the shopping cart and is based on your location and how many items you're purchasing.

Yes! 

For non-custom products from Our Shop, we offer free standard shipping when you spend $75+ and ship anywhere in the lower 48.

Please note: if ordering custom products and non-custom products in the same order, shipping will be charged on the entire order no matter the total.

Currently, we sell and ship within the U.S. only.

If you receive your order and it doesn't fit or it's not what you expected, we want to make it right and will work with you to rectify the situation.

Click here to contact us.

Are you a shop looking to resell some of our products?

We absolutely offer wholesale pricing. If you're interested, email Brian directly at: brian@twopinescustoms.com.

You may see some light discoloration and possibly some press lines in a square pattern around where your print is along with some fabric stiffness. This is normal and due to our unique digital printing process. 

Although harmless, we recommend washing the shirt prior to wearing for the first time. The square and discoloration may take 1 or more washes to fully disappear and soften.

Still need help?